QUEENS LOCATION

108-14 72ND AVE, FOREST HILLS, NY, 11375

2ND FLOOR, BACK OFFICE

PHONE: (917) 935-3676

ONLINE INQUIRIES

PHONE: (774) 482-1845

EMAIL: SUPPORT@WARENTEAR.COM

BROOKLYN LOCATION

67 WEST ST, BROOKLYN, NY, 11222

UNIT OC1

PHONE: (929) 789-2846

REPAIR

  • Who pays for the shipping when mailing in my device for warranty coverage? Ware & Tear pays.
  • How fast can i get my order? Within 2 weeks from your orders date. Please keep in mind we have a queue or orders and work on each one individually at a time for better quality and outcome.  
  • Is my purchase covered or comes with warranty? Yes, every purchase comes with a 60 day warranty that protects the motherboard and its components.
  • How would i let you know what needs to be fixed on my device before you restore it? If you are mailing your device to be fixed that will all be settled via email.
  • Are the replacement shells for my device original? No, they are high quality after market housing shells from our suppliers in U.S. & China.  
  • My device was broken upon arrival. That is unfortunate, but trust that your item would never be mailed out that way. In the event you recieve your order damaged please take pictures and email us so that we may resolve your issue as soon as possible.
  • How can i contact Ware & Tear for my order? support@warentear.com
  • Should i buy the parts or will you buy the parts for my device? If you already have the parts that is fine, you can mail it in with your device. Please package everything properly so that it doesn't arrive broken. 
  • Do you guys buy games in any condition? It depends, Please e-mail us for a quote.
  • The item is a gift, can you wrap it and exclude the reciept before mailing it out? Yes, gift wrapping is $3 extra.
  • Do you sell games with the handhelds? Right now Ware & Tear focuses on rebuilding consoles but we are also working on building a library of games to offer with your purchases. Follow us on Instagram to stay up to date with everything new with our online store.
  • Why are all the housing shells different prices? Materials used, come from different suppliers around the world. Unique uncommon colors are typically a bit more money due to its rarity.

Frequently asked questions

Do you allow walk-ins?

Yes walk-ins are accepted. All repairs are handled in the order they are recieved. If you do provide your own replacement part your repair can be done faster but we waive our warranty policy as the part given to us is not from a trusted supplier we do business with. After dropping off you will be updated throught the process of your repair via email, thank you.
Can you diagnose my issue over the phone?

We can help you troubleshoot your issue to help resolve the matter but we prefer not to speculate for the reason the could me more than one problem with your device.
What are your hours of you operation?

You can schedule an appointment or walk in Monday through Friday 10AM - 7PM, Saturdays & Sunday 11AM -5PM. If your experiencing any issues after hours feel free to call in anytime.
What kind of parts will you use?

We can provide aftermarket & original parts. Please be advised if the performance of your device has changed from the replacement, it is a result of the quality and you are welcome to pay a difference from the pervious original price to reinstall a better quality part like a refurbished or original part.
How long is my warranty?

Repairs done by Ware& Tear receive a 3 month warranty and goes into effect from the day of pick up. Your warranty does not cover drops, water damage or theft. Ware & Tear covers only the part replaced. Components malfuctioning after the warranty are a seperate repair that we will look into for you.