QUEENS LOCATION

108-14 72ND AVE, FOREST HILLS, NY, 11375

2ND FLOOR, BACK OFFICE

PHONE: (917) 935-3676

ONLINE INQUIRIES

PHONE: (774) 482-1845

EMAIL: SUPPORT@WARENTEAR.COM

BROOKLYN LOCATION

67 WEST ST, BROOKLYN, NY, 11222

UNIT OC1

PHONE: (929) 789-2846

REPAIR

*NY ORDERS FREE PICK UP*
Ware & Tear is now offering free pick up to NY Customers. After you place an order receive pick up address and date for pick up when your order is ready. Exclusive video games for pre-order can be picked up earlier. 


DELIVERY TIME


For U.S. & International orders Ware & Tear uses USPS as our primary carrier option. 

U.S. Orders Delivery Time: 2-5 Days Ground Advantage
International Orders Delivery Time: 6-10 Days Priority Mail


HANDLING TIME

Handling time typically takes 3-5 days depending on each specific orders request.
To help you better understand the process each order is done in a queue that focuses on specific detail requested by the customer selected in the options of the item you plan to purchase. Quality matters very much to us and not all custom shells are perfect so when a custom PSP, 3DS, etc. is ordered, Ware & Tear has to make sure that the motherboard and its components fit into its new custom shell and functions properly. Rushing this process can result in inconveniencing you as the customer, which is who we aim to please so that you have a great experience with your custom gaming system. If you do have questions you can always direct message Ware & Tear on Instagram for a faster response (@WNTGAMES).



MAIL IN YOUR DEVICE FOR RESTORATION

If your not purchasing anything refurbished from Ware & Tear and would like to mail in yor device for restoration the process is very simple. Once you have placed your order for customization a member of our team will reach out to you within 24 hours via email with a shipping label to mail out your device. Once it arrives your device will be put in queue for restoration. Soon after your device is restored, you will be contacted with a tracking number for your devices return. 

Typical time for the whole process is 1 - 2 weeks depending on parts needed for restoration.

Frequently asked questions

Do you allow walk-ins?

Yes walk-ins are accepted. All repairs are handled in the order they are recieved. If you do provide your own replacement part your repair can be done faster but we waive our warranty policy as the part given to us is not from a trusted supplier we do business with. After dropping off you will be updated throught the process of your repair via email, thank you.
Can you diagnose my issue over the phone?

We can help you troubleshoot your issue to help resolve the matter but we prefer not to speculate for the reason the could me more than one problem with your device.
What are your hours of you operation?

You can schedule an appointment or walk in Monday through Friday 10AM - 7PM, Saturdays & Sunday 11AM -5PM. If your experiencing any issues after hours feel free to call in anytime.
What kind of parts will you use?

We can provide aftermarket & original parts. Please be advised if the performance of your device has changed from the replacement, it is a result of the quality and you are welcome to pay a difference from the pervious original price to reinstall a better quality part like a refurbished or original part.
How long is my warranty?

Repairs done by Ware& Tear receive a 3 month warranty and goes into effect from the day of pick up. Your warranty does not cover drops, water damage or theft. Ware & Tear covers only the part replaced. Components malfuctioning after the warranty are a seperate repair that we will look into for you.