QUEENS LOCATION

108-14 72ND AVE, FOREST HILLS, NY, 11375

2ND FLOOR, BACK OFFICE

PHONE: (917) 935-3676

ONLINE INQUIRIES

PHONE: (774) 482-1845

EMAIL: SUPPORT@WARENTEAR.COM

BROOKLYN LOCATION

67 WEST ST, BROOKLYN, NY, 11222

UNIT OC1

PHONE: (929) 789-2846

REPAIR

WARRANTY INFORMATION

First and foremost thank you for being a customer of Ware & Tear. If your item displays any defects within the first 7 days please contact us immediately and a shipping label will be provided or you will be reimbursed with proof of receipt from the carrier of your choice. After the corrections are made (at no cost to you), your warranty will go into effect.Your 30-60 day warranty covers the:

  • Motherboard
  • LCD
  • Disk Tray/ Cartridge Tray
  • Buttons
  • Custom Shell
  • Battery
  • Charger/ Power & AV Cords (30 Day Warranty) 



VOIDING YOUR WARRANTY

Please do not try to fix your hand held/ console yourself. There is a warranty sticker on almost every game console that covers a screw or lays under the battery and tampering with it will void your warranty. 

Frequently asked questions

Do you allow walk-ins?

Yes walk-ins are accepted. All repairs are handled in the order they are recieved. If you do provide your own replacement part your repair can be done faster but we waive our warranty policy as the part given to us is not from a trusted supplier we do business with. After dropping off you will be updated throught the process of your repair via email, thank you.
Can you diagnose my issue over the phone?

We can help you troubleshoot your issue to help resolve the matter but we prefer not to speculate for the reason the could me more than one problem with your device.
What are your hours of you operation?

You can schedule an appointment or walk in Monday through Friday 10AM - 7PM, Saturdays & Sunday 11AM -5PM. If your experiencing any issues after hours feel free to call in anytime.
What kind of parts will you use?

We can provide aftermarket & original parts. Please be advised if the performance of your device has changed from the replacement, it is a result of the quality and you are welcome to pay a difference from the pervious original price to reinstall a better quality part like a refurbished or original part.
How long is my warranty?

Repairs done by Ware& Tear receive a 3 month warranty and goes into effect from the day of pick up. Your warranty does not cover drops, water damage or theft. Ware & Tear covers only the part replaced. Components malfuctioning after the warranty are a seperate repair that we will look into for you.