Shipping policy

Shipping Policy

Last Updated: October 12, 2026

Ware & Tear offers shipping for eligible products, repaired devices, mail-in repairs, replacement items, accessories, and other approved orders. By placing an order or mailing in a device, you agree to the shipping terms below.

Orders are processed as quickly as possible, but processing times may vary depending on product availability, repair status, customization work, testing, order volume, holidays, carrier delays, and other factors outside of our control. Estimated delivery dates are not guaranteed unless specifically stated in writing.

For mail-in repairs, customers are responsible for safely packaging and shipping their device to Ware & Tear. Devices should be packed securely with enough padding to prevent damage during transit. Ware & Tear is not responsible for damage caused by poor packaging, carrier mishandling, lost packages, missing accessories, or shipping delays before the device is received by us.

Customers should not include games, memory cards, chargers, cases, cables, stands, or extra accessories unless we specifically request them. Any extra items sent with a repair are sent at the customer’s own risk.

Once a repaired device or order is shipped back to the customer, tracking information may be provided when available. Ware & Tear is not responsible for delays caused by the shipping carrier, incorrect addresses entered by the customer, missed deliveries, package theft, weather delays, or other carrier-related issues after the package leaves our possession.

Customers are responsible for providing a complete and accurate shipping address at checkout or during the repair process. If an order is returned due to an incorrect address, failed delivery, refusal, or failure to pick up the package, the customer may be responsible for additional shipping costs.

If a package arrives damaged, customers should contact Ware & Tear as soon as possible and provide photos of the packaging, shipping label, item, and damage. Damage claims may require carrier review and may not be approved if the packaging is discarded or if the issue is reported late.

Shipping fees are non-refundable unless required by law or unless Ware & Tear determines an exception applies. Replacement shipments, warranty returns, or repair return shipping may be handled on a case-by-case basis depending on the situation, product, repair type, and warranty status.

Ware & Tear reserves the right to change shipping carriers, shipping methods, processing times, shipping rates, and service areas at any time.